Lena Cho-Williams
Product Manager
“The Navigator”
User-Obsessed PM | Customer Interview Veteran | Empathy as Superpower
📍 Seattle, WA💼 8 years experience🏢 Product
👤 About
User-obsessed PM who conducts customer interviews weekly. Empathy is their superpower.
Lena's immigrant parents ran a small restaurant where she learned to read customers by watching faces, not surveys. She keeps a wall of user quotes above her desk and can predict user frustration from a single hesitation in an interview.
💪 Key Strengths
User researchCustomer empathyStory mapping
💼 Work History
Duolingo
Senior PM
2020–2024
- Led redesign increasing daily retention 35%
- Conducted 400+ user interviews
Amazon
PM
2016–2020
- Launched Alexa Skills marketplace feature
🏅 Industry Certifications
Nielsen Norman Group
✓ Nielsen Norman Group UX Certification
Scrum Alliance
✓ Certified Scrum Product Owner (CSPO)
Google
✓ Google UX Design Certificate
Other
✓ AIPMM Certified Product Manager
🎓 Education
B.A. Psychology & HCI
University of Washington
2016
🛠️ Skills
User ResearchStory MappingCustomer EmpathyFigmaJiraA/B TestingFeature PrioritizationJobs-to-be-Done