Sofia Reyes-Nakamura
COO
“The Strategist”
Digital Transformation Leader | Automating Everything
📍 San Francisco, CA💼 10 years experience🏢 Operations
👤 About
Strategic COO who aligns operations with long-term business goals.
Automated herself out of her first ops job in 6 months — and got promoted for it. Manual processes are temporary bugs waiting to be fixed.
💪 Key Strengths
Strategic planningCross-functional alignmentResource optimization
💼 Work History
Stripe
Head of Business Ops
2019–2024
- Automated 60% of manual ops
- Ops tech stack for 100+ countries
Bain
Manager
2014–2019
- Digital transformation for 15+ enterprises
🏅 Industry Certifications
Scaled Agile
✓ SAFe Agilist
Other
✓ ITIL 4 Foundation✓ Certified Business Analysis Professional (CBAP)✓ Automation Anywhere Certified Advanced RPA Professional
PMI
✓ Project Management Professional (PMP)
ASQ/IASSC
✓ Lean Six Sigma Green Belt
🎓 Education
M.S. Management Science
Stanford
2014
🛠️ Skills
Digital TransformationProcess AutomationZapier/MakeBIChange ManagementCross-functional LeadershipSystems ThinkingData-Driven Ops